Maintaining brand quality, mystery audits , operational works are major for the establishment of any hospitality industry. With all these measures and actions, you can improve your strategies. So to ensure the smooth operations of your business these audits are very necessary.
- The primary area of focus for the Brand Quality Audits / Review is the adherence to the Brand Standards with special attention to details and finesse. The Hotel’s / Resort’s / Restaurant’s standards in addition to the individual divisional standards are observed and evaluated.
- The endeavor is to position the facility within desired business segment. Trends in problematic areas appear & are highlighted with various color coding ,on a scoring chart. Areas where immediate attention / improvements is required are identified and an action plan is put in place as per the findings.
- Needs to be followed up with another audit , to determine the compliance to the Brand standards. It acts as a great training tool for the organization.
Operational Process Review
- Front Office / Food and Beverage Service
- Food Production / Housekeeping
- Sales and Marketing / Human Resources
- Finance / Purchase and Materials
- Engineering and Maintenance / Information Systems
Key Focus Areas of Our Audits
Brand Quality Audits/Review
- Divisional Standards Evaluations: Various sections like housekeeping, F&B, IT, marketing, maintenance, finances, stock, HR are covered under this section.
- Trend Analysis: We use colour coding to highlight where problems happen, making it easy to identify by patterns or trends in the issues.
- Immediate Action Plans: our expertise and dedicated team maintain immediate action plans to resolve all sorts of problems.
- Follow-Up Audits: For continuous improvement we conduct regular follow-ups and to increase brand standards.
Analyzing Operational Processes
- Operations at the Front Office: Evaluate the effectiveness and efficiency of front office work and customer services.
- Food & Beverage Services: Monitoring the quality and suitability of food and beverage.
- Food Production & Housekeeping: To brand guidelines, reviewing food production quality and standards and housekeeping works.
- Sales & Marketing: With brand positioning analysing sales and marketing planning.
- Human Resources: Managing HR practices which includes training, employee engagement and recruitment.
- Finance & Purchase/Materials: Evaluating financial management, purchase and material handling
- Engineering & Maintenance: To increase the operational efficiency and safety, monitoring the maintenance and engineering part.
- Information Systems: To support the operational process, monitoring the quality of information systems.
Perks of Our Audits
Positioning Within Desired Business Segment
Actionable Insights
Training Tool
Scope for Continuous Improvement
At TallOak Hospitality, our Brand Quality, Operational, and Mystery Audits are designed to help you uphold the highest standards of quality and operational excellence, ensuring that your facility remains competitive and delivers exceptional guest experiences. Let us partner with you to achieve and maintain operational excellence.