With the implementation of an effective MIS within a Hotel / Resort, the Management Team is able to generate right / correct information whenever required, with the support of technology and make effective decisions, impacting the Guest Experiences, Companies Culture, Investors Relations / Confidence.
Management Information System – Is a vital tool to monitor, control and maximize the operational efficiencies, hence increasing the ROI’s, by the way of information generation, communication, problem identification in turn helping in the process of decision-making.
With the implementation of an effective MIS within a Hotel / Resort, the Management Team is able to generate right / correct information whenever required, with the support of technology and make effective decisions, impacting the Guest Experiences, Companies Culture, Investors Relations / Confidence. A Hotel / Resort is focused on its service and product offering. MIS enables us to extract vital information & facilitates the Hotel / Resort to achieve its business goals in a more efficient manner. It becomes very important for a Company managing / operating a multi-unit Hotel / Resort Operations, locally or globally, to have a robust and user-friendly MIS in place, so that every level of management team is able to use and take advantages of the MIS within the day to day operations of a Hotel / Resort.
MIS enables a Hotel / Resort to strengthen themselves by identifying areas of improvement, by generating various reports for e.g. Revenue Reports, Food & Beverage Cost Reports, Sales & Marketing Reports, Employee Performance Reports etc. etc. Having a strategic report at the right time, enables a Hotel / Resort to tap the opportunities & address the areas of improvement real time, giving the Hotel / Resort a competitive edge.
Every Hotel Company has their Own Unique MIS Structure. Fostering a culture to implement & generate Reports is the most critical tool for effective Hotel Management.
Standalone Hotels viz a viz Branded Chain Hotels, sometimes struggling due to the lack of effective MIS in place. MIS not necessarily be technology driven, especially for smaller Hotels / Resorts where economies of scale is not feasible. The Hotel Management Team still can implement the MIS with the way of efficient record keeping of all the activities happening at the Hotel / Resort. One should chalk out a Plan and mentor the Hotel’s team to generate Daily, Weekly, Monthly Reports for all the Departments of the Hotel, enabling the Management Team to make effective decision-making adhering to their business goals.
Strategically formulated reports enable Hotels / Resorts to maximize the benefits of the opportunity present within the market & minimize the effects of harmful events. MIS helps with data assimilation and in turn helps the Hotel / Resort to perform direct marketing & promotional activities. MIS acts as a great communication & planning tool for a Hotel / Resort. MIS helps in planning, management & operational controls, process seamlessness by providing appropriate reports & information. MIS processes data effectively, helping a Hotel / Resort by being more flexible to demand, in understanding its guests needs / behaviors & keeping the costs down.
Hence investment within a good MIS Tool becomes extremely important for a Hotel / Resort.