Brand Quality / Operational / Mystery Audits2019-04-12T15:28:19+00:00

Brand Quality / Operational / Mystery Audits

  • The primary area of focus for the Brand Quality Audits / Review is the adherence to the Brand Standards with special attention to details and finesse. The Hotel’s / Resort’s / Restaurant’s standards in addition to the individual divisional standards are observed and evaluated.
  • The endeavor is to position the facility within desired business segment. Trends in problematic areas appear & are highlighted with various color coding ,on a scoring chart. Areas where immediate attention / improvements is required are identified and an action plan is put in place as per the findings.
  • Needs to be followed up with another audit , to determine the compliance to the Brand standards. It acts as a great training tool for the organization.

Operational Process Review

  • Front Office / Food and Beverage Service
  • Food Production / Housekeeping
  • Sales and Marketing / Human Resources
  • Finance / Purchase and Materials
  • Engineering and Maintenance / Information Systems