We offer comprehensive Brand Quality, Operational, and Mystery Audits to ensure that your hotel, resort, or restaurant adheres to the highest standards of quality and operational excellence. Our audits focus on the meticulous evaluation of brand standards, identifying areas that need immediate attention, and providing actionable improvement plans. By highlighting problematic trends and following up with subsequent audits, we help you achieve and maintain the desired positioning within your business segment. These audits also serve as invaluable training tools for your organization, fostering a culture of continuous improvement.
- The primary area of focus for the Brand Quality Audits / Review is the adherence to the Brand Standards with special attention to details and finesse. The Hotel’s / Resort’s / Restaurant’s standards in addition to the individual divisional standards are observed and evaluated.
- The endeavor is to position the facility within desired business segment. Trends in problematic areas appear & are highlighted with various color coding ,on a scoring chart. Areas where immediate attention / improvements is required are identified and an action plan is put in place as per the findings.
- Needs to be followed up with another audit , to determine the compliance to the Brand standards. It acts as a great training tool for the organization.
Operational Process Review
- Front Office / Food and Beverage Service
- Food Production / Housekeeping
- Sales and Marketing / Human Resources
- Finance / Purchase and Materials
- Engineering and Maintenance / Information Systems
Key Focus Areas of Our Audits
Brand Quality Audits/Review
- Adherence to Brand Standards: Ensuring that your facility meets all brand standards with special attention to detail and finesse.
- Divisional Standards Evaluation: Observing and evaluating standards across individual divisions, including front office, food and beverage service, food production, housekeeping, sales and marketing, human resources, finance, purchase and materials, engineering and maintenance, and information systems.
- Trend Analysis: Highlighting problematic areas using color-coded scoring charts to identify trends and issues.
- Immediate Action Plans: Identifying areas requiring immediate attention and developing action plans based on audit findings.
- Follow-Up Audits: Conducting follow-up audits to ensure compliance with brand standards and continuous improvement.
Operational Process Review
- Front Office Operations: Assessing the efficiency and effectiveness of front office processes and customer service.
- Food and Beverage Service: Evaluating the quality and consistency of food and beverage service.
- Food Production and Housekeeping: Reviewing food production standards and housekeeping practices for adherence to brand guidelines.
- Sales and Marketing: Analyzing sales and marketing strategies and their alignment with brand positioning.
- Human Resources: Assessing HR practices, including recruitment, training, and employee engagement.
- Finance and Purchase/Materials: Reviewing financial management, purchasing, and materials handling processes.
- Engineering and Maintenance: Evaluating the maintenance and engineering practices to ensure operational efficiency and safety.
- Information Systems: Assessing the effectiveness of information systems in supporting operational processes.t.
Benefits of Our Audits
Positioning Within Desired Business Segment
Actionable Insights
Training Tool
Continuous Improvement
At TallOak Hospitality, our Brand Quality, Operational, and Mystery Audits are designed to help you uphold the highest standards of quality and operational excellence, ensuring that your facility remains competitive and delivers exceptional guest experiences. Let us partner with you to achieve and maintain operational excellence.